FAQ
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Frequently Asked Questions
We understand that our partners may have questions about our products, ordering process, shipping, and after-sales service. Below are answers to some of the most common questions from our global customers. If you need further assistance, our team will be happy to help.
Product Information
Learn more about our cat products, including materials, safety, installation, and customization options.
Yes. Most cat furniture and climbing trees require simple assembly. Each product comes with clear installation instructions and the necessary hardware.
Yes. We use carefully selected pet-safe materials that are durable, non-toxic, and suitable for daily pet use.
Our products commonly use durable wood panels, natural sisal rope, soft fabrics, and stable structural components.
Yes. Our products are designed with reinforced structures and durable materials to support climbing, scratching, and everyday activity.
Yes. We provide OEM and ODM services, including product design, logo branding, packaging, and color customization.
Ordering and Shipping Information
We provide flexible ordering options and reliable international shipping services to support global distributors, retailers, and pet brands. Our experienced team ensures that every order is processed efficiently and delivered safely.
- Flexible Order Solutions
- Efficient Production Process
- Global Shipping Support
- Export Documentation Assistance
Returns and After-Sales Support
Customer satisfaction is always our top priority. If you have any questions regarding product quality, delivery status, or order details, please feel free to contact us directly or submit an inquiry using the form below.
- Quality issues receive prompt replacement support
- Shipping damage handled with quick assistance
- Fast responses from our support team
- Contact us anytime through inquiry form